Questions, bug reports, feature ideas — all go to the same inbox, and every email is read personally. There's no ticket portal to log into and no bot on the other end.
Whether it's a bug, a setup question, or a feature you wish SimpleRTS had — email and I'll get back to you, usually within a working day.
Response within one working day · UK timeEverything — customers, tickets, invoices, receipts, photos — is stored locally on your Mac in SimpleRTS's application support folder. No cloud sync, no external servers. Your data never leaves your machine unless you explicitly export it.
Open Settings → Backup and choose Create Backup. This produces a single file containing your entire database and all associated photos. Save it somewhere safe — external drive, cloud folder, or both. To restore, choose Restore from Backup on a fresh install or a new Mac.
Backups are also sensible before major version updates.
A single App Store subscription covers all your Macs signed into the same Apple ID. However, SimpleRTS does not sync between devices — each install has its own local database. If you need to move between machines, use the backup and restore workflow.
Multi-user or multi-location support is not currently planned. SimpleRTS is designed for single-shop use.
SimpleRTS supports standard macOS printing. For thermal receipt printers (80mm) and label printers, ensure your printer is installed in System Settings → Printers & Scanners. SimpleRTS will offer the appropriate layouts automatically when you print a ticket, receipt, or label.
Open Settings → Email & SMS and add your credentials. Once configured, ticket updates, check-in confirmations, and completion notifications can be sent via SMS directly from the app.
SMS is outbound only by design. Replies from customers cannot currently be received in SimpleRTS.
Yes. Open the Customer Intake panel from the top bar and a QR code appears. Customers on your shop's Wi-Fi can scan it to submit their name, device, and problem description directly — you'll see the submission in the pending queue and can turn it into a ticket with one click.
Click Report a Bug at the bottom of the sidebar. This opens a form pre-filled with your system information. Describe what happened and, if possible, the steps to reproduce it. Reports come straight to me.
Alternatively, email support@simplerts.app with as much detail as you can. Screenshots help.
Refunds for App Store purchases are handled by Apple directly — contact them through reportaproblem.apple.com. If you've had a genuine problem with SimpleRTS, email support first and I'll try to resolve it.
Active development areas include two-way SMS and iMessage support, a Windows version, and further polish across invoicing and reporting.
Feature requests via email are read and genuinely weighed — small apps are shaped by the people who use them.
Drop a line. I'd rather hear from you than have you give up and close the page.
Email support